Supporting Students & Families: New Care Programs & How to Refer

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Supporting Students & Families: New Care Programs & How to Refer

October 6, 2026

October 19, 2026 | 12 pm ET | 30 minutues

School avoidance, challenges around screens and social media, emotional overwhelm — you're probably already seeing all three this year. This session was designed for referring staff to learn more about Cartwheel's three Care Programs — School Avoidance, Screens & Social Media, and Big Behaviors, Big Feelings — what's new, what's changed, and how to connect students to the right support.

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This fall, Cartwheel expanded from one Care Program to three: School Avoidance, Screens & Social Media, and Big Behaviors, Big Feelings — each built to provide more focused clinical support for challenges students and families are facing right now. For referring staff, that means more ways to match what you're seeing in a student to the right kind of support, and a portal experience designed to keep you informed once a referral is in motion.

Join Cartwheel's Juliana Chen, MD, Chief Medical Officer, Sarah Turrin, Chief Product Officer, and Sarah Shoff, Vice President of School Success, for a session built for the people closest to referrals. You'll walk away with a simple way to match what you're seeing in a student to the right Care Program — plus a first look at what's changed in the referral and portal experience.

What You'll Learn:‍

- What each of Cartwheel's three Care Programs is designed for — and how to identify the right fit

- What students and families can expect from a Care Program compared with our standard model of care

- What's changed in the referral and portal experience — and how to see exactly where a student's referral stands

- How to talk with families about referring a student to one of the new programs

About the speakers

Juliana Chen, MD

Chief Medical Officer

Cartwheel

Juliana is a board-certified child and adolescent psychiatrist and the Chief Medical Officer at Cartwheel. She has led the clinical strategy across all three Care Programs and in this session she'll walk through what each program is for, when to refer, and what students and families can expect from a Care Program compared with Cartwheel's standard model of care — helping referring staff match what they're seeing to the right support.

Sarah Turrin

Chief Product Officer

Cartwheel

Sarah leads product at Cartwheel. Prior to Cartwheel, Sarah was the Chief Product Officer at Color and Senior Director of Product at One Medical. She'll give a live walkthrough of recent updates to the portal and referral experience, built directly from what referring staff have said slows them down, including new ways to track where a student's referral stands.

Sarah Shoff

Vice President, School Success

Cartwheel (Moderator)

Sarah has spent 15 years working directly with K-12 districts and schools, from building early warning systems and dropout prevention programs to partnering with school communities on data and program adoption. At Cartwheel, she leads School Success, working closely with district leaders to launch programs and translate them into outcomes for students, families, staff and the broader school community.

This fall, Cartwheel expanded from one Care Program to three: School Avoidance, Screens & Social Media, and Big Behaviors, Big Feelings — each built to provide more focused clinical support for challenges students and families are facing right now. For referring staff, that means more ways to match what you're seeing in a student to the right kind of support, and a portal experience designed to keep you informed once a referral is in motion.

Join Cartwheel's Juliana Chen, MD, Chief Medical Officer, Sarah Turrin, Chief Product Officer, and Sarah Shoff, Vice President of School Success, for a session built for the people closest to referrals. You'll walk away with a simple way to match what you're seeing in a student to the right Care Program — plus a first look at what's changed in the referral and portal experience.

What You'll Learn:‍

- What each of Cartwheel's three Care Programs is designed for — and how to identify the right fit

- What students and families can expect from a Care Program compared with our standard model of care

- What's changed in the referral and portal experience — and how to see exactly where a student's referral stands

- How to talk with families about referring a student to one of the new programs

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Meet the speakers

Juliana Chen, MD

Chief Medical Officer

Juliana is a board-certified child and adolescent psychiatrist and the Chief Medical Officer at Cartwheel. She has led the clinical strategy across all three Care Programs and in this session she'll walk through what each program is for, when to refer, and what students and families can expect from a Care Program compared with Cartwheel's standard model of care — helping referring staff match what they're seeing to the right support.

Sarah Turrin

Chief Product Officer

Sarah leads product at Cartwheel. Prior to Cartwheel, Sarah was the Chief Product Officer at Color and Senior Director of Product at One Medical. She'll give a live walkthrough of recent updates to the portal and referral experience, built directly from what referring staff have said slows them down, including new ways to track where a student's referral stands.

Sarah Shoff

Vice President, School Success

Sarah has spent 15 years working directly with K-12 districts and schools, from building early warning systems and dropout prevention programs to partnering with school communities on data and program adoption. At Cartwheel, she leads School Success, working closely with district leaders to launch programs and translate them into outcomes for students, families, staff and the broader school community.

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