Supporting Students & Families: New Care Programs & How to Refer

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Supporting Students & Families: New Care Programs & How to Refer

September 30, 2026

October 19, 2026 | 12 pm ET

This session was designed for referring staff to learn more about Cartwheel's three Care Programs — School Avoidance, Screens & Social Media, and Big Behaviors & Big Feelings — what's new, what's changed, and how to put them to use.

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This fall, Cartwheel expanded from one Care Program to three: School Avoidance, Screens & Social Media, and Big Behaviors & Big Feelings — each built to provide more focused clinical support for what students and families are navigating right now. For referring staff, that means more ways to match what you're seeing in a student to the right kind of support, and a portal experience designed to keep you informed once a referral is in motion. Join Cartwheel's Juliana Chen, MD, Chief Medical Officer, Sarah Turrin, Chief Product Officer, and Sarah Shoff, Vice President of School Success, for a session built for the people closest to referrals.

What You'll Learn:

  • What each of Cartwheel's three Care Programs is designed for, and how to know when a student fits
  • How care delivered through a Care Program differs from care delivered outside one
  • What's changed in the referral and portal experience, and what it means for visibility into a student's status
  • Practical guidance for talking to families about a referral into one of the new programs

About the speakers

Juliana Chen, MD

Chief Medical Officer

Dr. Chen is a board-certified child and adolescent psychiatrist and has spent over 15 years working with students and families in the Boston area, including at Massachusetts General Hospital, Newton-Wellesley Hospital, and Boston Children’s Hospital. Dr. Chen is passionate about promoting resiliency and overall wellness in children, and her clinical skills and experience span many contexts, including school- and family-based interventions and supporting families with diverse cultural backgrounds. Dr. Chen is on faculty at Harvard Medical School, a previous SAMHSA Minority Fellow, and a current Robert Wood Johnson Clinical Scholar.

Sarah Shoff

Vice President, Customer Success

Cartwheel (Moderator)

Sarah has spent 15 years working directly with K-12 districts and schools, from building early warning systems and dropout prevention programs to partnering with school communities on data and program adoption. At Cartwheel, she leads School Success, working closely with district leaders to launch programs and translate them into outcomes for students, families, staff and the broader school community.

This fall, Cartwheel expanded from one Care Program to three: School Avoidance, Screens & Social Media, and Big Behaviors & Big Feelings — each built to provide more focused clinical support for what students and families are navigating right now. For referring staff, that means more ways to match what you're seeing in a student to the right kind of support, and a portal experience designed to keep you informed once a referral is in motion. Join Cartwheel's Juliana Chen, MD, Chief Medical Officer, Sarah Turrin, Chief Product Officer, and Sarah Shoff, Vice President of School Success, for a session built for the people closest to referrals.

What You'll Learn:

  • What each of Cartwheel's three Care Programs is designed for, and how to know when a student fits
  • How care delivered through a Care Program differs from care delivered outside one
  • What's changed in the referral and portal experience, and what it means for visibility into a student's status
  • Practical guidance for talking to families about a referral into one of the new programs
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Meet the speakers

Juliana Chen, MD

Chief Medical Officer

Dr. Chen is a board-certified child and adolescent psychiatrist and has spent over 15 years working with students and families in the Boston area, including at Massachusetts General Hospital, Newton-Wellesley Hospital, and Boston Children’s Hospital. Dr. Chen is passionate about promoting resiliency and overall wellness in children, and her clinical skills and experience span many contexts, including school- and family-based interventions and supporting families with diverse cultural backgrounds. Dr. Chen is on faculty at Harvard Medical School, a previous SAMHSA Minority Fellow, and a current Robert Wood Johnson Clinical Scholar.

Sarah Shoff

Vice President, Customer Success

Cartwheel (Moderator)

Sarah has spent 15 years working directly with K-12 districts and schools, from building early warning systems and dropout prevention programs to partnering with school communities on data and program adoption. At Cartwheel, she leads School Success, working closely with district leaders to launch programs and translate them into outcomes for students, families, staff and the broader school community.

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